Privacy policy
PRIVACY POLICY
Last updated: 8 September 2026
This Privacy Policy explains how PIXBAG collects, uses, stores and shares personal information when customers visit the online store, place an order or contact us.
CONTACT
For questions about personal information or to exercise your data-protection rights, contact:
PIXBAG
Email: gabrielakm9191@gmail.com
Address: 39 Zhivko Nikolov Street, Sofia, Bulgaria
INFORMATION WE COLLECT
Depending on how you use the store, we may process:
• Name, email address and telephone number
• Billing and delivery address
• Order and transaction information
• Payment confirmation and payment-related information
• Messages and customer-support communications
• IP address, browser, device and website-usage information
• Cookie and consent preferences
• Information required for returns, refunds and complaints
PAYMENT INFORMATION
Payments are processed through Shopify Payments and the payment methods displayed at checkout. PIXBAG does not receive or store complete payment-card details.
WHY WE PROCESS PERSONAL INFORMATION
Personal information may be processed to:
• Operate the online store
• Accept, confirm and fulfil orders
• Process payments, refunds, returns and complaints
• Arrange delivery and provide tracking information
• Communicate with customers
• Maintain security and prevent fraud
• Comply with legal and accounting obligations
• Improve the store and customer experience
• Send marketing communications where consent or another lawful basis applies
The principal legal bases include performance of a contract, compliance with legal obligations, legitimate interests and consent where required.
DROPSHIPPING AND DATA SHARING
PIXBAG operates through a dropshipping model. To fulfil an order, the customer’s name, delivery address, telephone number, email address and relevant order information may be shared with an approved supplier, fulfilment partner or courier.
Only the information reasonably necessary to process and deliver the order will be shared.
SERVICE PROVIDERS
Personal information may also be processed by:
• Shopify, which hosts and operates the e-commerce platform
• Shopify Payments and other payment providers
• Product suppliers and fulfilment partners
• Couriers and logistics providers
• Website, security, analytics, communication and customer-support providers
• Professional advisers or public authorities where legally required
INTERNATIONAL DATA TRANSFERS
Some suppliers or service providers may process information outside Bulgaria or the European Economic Area.
Where required, appropriate legal safeguards are used for international transfers, including adequacy decisions, standard contractual clauses or other mechanisms recognised under applicable data-protection law.
DATA RETENTION
Personal information is retained only for as long as reasonably necessary to fulfil orders, provide customer support, resolve disputes, prevent fraud, establish or defend legal claims and comply with legal, tax and accounting obligations.
CUSTOMER RIGHTS
Subject to the conditions provided by applicable law, customers may have the right to:
• Request access to their personal information
• Request correction of inaccurate information
• Request deletion of information
• Request restriction of processing
• Object to certain processing
• Receive information in a portable format
• Withdraw consent where processing is based on consent
Requests may be submitted to gabrielakm9191@gmail.com. We may request reasonable information to verify the identity of the person making the request.
Customers may also submit a complaint to the Bulgarian Commission for Personal Data Protection or the competent supervisory authority in their country of residence.
COOKIES
The store uses necessary cookies for functions such as the shopping cart, checkout, security and account preferences.
Analytics, personalisation and marketing cookies are used according to the visitor’s choices where consent is required. Cookie preferences can be managed through the consent controls displayed on the website.
CHILDREN’S INFORMATION
The store is intended for purchases made by adults. PIXBAG does not knowingly collect personal information directly from children who are not legally permitted to provide it.
SECURITY
Reasonable technical and organisational measures are used to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.
THIRD-PARTY LINKS
The website may contain links to external websites. PIXBAG is not responsible for the privacy practices or content of websites operated by third parties.
POLICY CHANGES
This Privacy Policy may be updated to reflect operational, legal or regulatory changes. The revised version and its latest update date will be published on this page.