Refund policy
REFUND AND RETURN POLICY
Last updated: 8 September 2026
14-DAY RIGHT OF WITHDRAWAL
Consumers may withdraw from an online purchase without giving a reason within 14 days from the date on which the goods are received.
To exercise this right, email a clear withdrawal request to gabrielakm9191@gmail.com before the 14-day period expires. Include your name, order number and the product you wish to return.
RETURN AUTHORISATION
Please do not return a product before receiving written return instructions from PIXBAG.
Because PIXBAG operates through approved dropshipping suppliers, the correct return address may depend on the product and fulfilment warehouse. The return address will be provided after the return request is reviewed.
Do not send a return with cash on delivery unless this has been expressly agreed in writing.
RETURN DEADLINE
After notifying PIXBAG of your withdrawal, the product must be sent back within 14 days.
CONDITION OF RETURNED PRODUCTS
Products should be returned with their accessories, labels and original packaging, where available.
Customers may inspect a product in the same way they would in a physical shop. The customer may be responsible for any reduction in value caused by handling beyond what is necessary to establish the product’s nature, characteristics and proper functioning.
RETURN SHIPPING COSTS
The direct cost of returning a product following a change of mind is paid by the customer.
PIXBAG covers or reimburses reasonable return costs when the product is incorrect, damaged on arrival or does not conform to the order, subject to the return instructions provided.
REFUNDS
Eligible refunds will be issued using the original payment method without undue delay and no later than 14 days after PIXBAG is informed of the withdrawal.
The refund may be withheld until the returned product is received or the customer provides evidence that it has been sent back, whichever occurs first.
The refund includes the price paid and the cost of the least expensive standard delivery option offered for the original order. Additional costs resulting from a more expensive delivery option chosen by the customer are not refundable.
DAMAGED, INCORRECT OR DEFECTIVE PRODUCTS
If a product arrives damaged, incorrect or defective, contact us as soon as possible at gabrielakm9191@gmail.com. Include the order number, a description of the issue and clear photographs or video where appropriate.
Do not dispose of or return the product before receiving instructions.
LEGAL GUARANTEE
Consumer goods are covered by the applicable statutory guarantee of conformity. This policy does not limit the customer’s mandatory rights to repair, replacement, price reduction or termination of the contract where legally applicable.
EXCEPTIONS
Exceptions to the right of withdrawal apply only where provided by applicable law, including certain personalised or made-to-order products and sealed goods that are unsuitable for return for health or hygiene reasons after being unsealed.
CONTACT
PIXBAG
Email: gabrielakm9191@gmail.com
Address: 39 Zhivko Nikolov Street, Sofia, Bulgaria